Frequently Asked Questions - FAQs
Setting Up Your feimso Account
Can I browse and check out if I don’t have an account?
Username or Password isn’t recognised
Why does feimso need my Date of Birth?
How do I edit my account details?
Do I have to pay tax on my feimso earnings?
Logging Out or Deleting an Account
My Profile
Setting up your profile
Editing your profile
Username availability
Lookbook
Managing your digital content
feimso content guidelines
Navigating from your profile
Static Menue Bar
Home Feed
Profile Privacy
Changing your Location
My Notifications
Can I share my account, posts and listings to other platforms or people?
Member Centre
COMING SOON
My Shop – Selling
Is selling on feimso free?
Uploading an item for Sale
Uploading an item for Rent
Can I block out certain dates on the Calendar for Rental Items?
Does the Calendar for Rented Items sync with my Google or iOS calendar?
List of Categories
How do I refund a buyer or cancel a rental?
I haven’t received my payment
Selling items faster - Tips
Pending Balances
Changing Currencies & Locations
Getting Paid – links to Payments and Withdrawals
Communication
Seller Returns, Cancellations and Disputes
Managing Your Listings
Managing Your Seller Policies
Archived Listings
Shipping – link to Shipping section
Tips & Tricks
COMING SOON
My Experiences – Services
Uploading an Experience
List of Categories
No one showed to my booking
Pending Balances
Types of Experiences
Services
Events
COMING SOON
Classes
Other
Booking Process
Managing Your Experience Policies
Off-Platform Communication
Cancellations, Rescheduling and Disputes
Managing Your Experiences
Archived Listings
Tips & Tricks
COMING SOON
Buying & My Orders
Wishlist
Cart
Searching
Marketplace
User My Closet/My Experiences
Personal or Business Policies and Ts&Cs
Shipping – link to shipping section
Cancellations, Returns and Disputes
Editing an Order
Cancelling an Order
Return or Exchange Items
Opening a dispute
Resolving a dispute
Communication, Reviews and Ratings
Checkout
Favourite
Tracking Orders
I haven’t received my Item
How do I get a refund?
Tips & Tricks
COMING SOON
Shipping
Local Shipping
International Shipping
Pick Up and Drop Off
Tips & Tricks
COMING SOON
Advertising & Jumps
What is a Post, Item or Experience Jump?
COMING SOON
Tips & Tricks
COMING SOON
Verification
Novice, Hobbyist, Intermediate, Expert Badging
COMING SOON
Address Verification
Luxury Goods Verification
Other Verification Tips
COMING SOON
Payments & Withdrawals
Uploading a Credit Card
Changing Default Payment Methods
Payment Settings
Pending Payments & Time Frames
My Closet
My Experiences
Refunding Consumers
Tax in Your Country
Accessing your Transaction History
COMING SOON
Tips & Tricks
COMING SOON
Trust & Safety
Bullying and Communication
Comments and Messaging
Ratings and Reviews
Reporting a Comment or Account
Building a Trustworthy Profile
Benefits
Tips & Tricks
feimso & COVID-19
General Impacts on orders, services and deliveries
COVID-19 New Zealand FAQ
Safe Online Shopping
Learn how to protect your account
Report Something Suspicious
Fake Goods and Misleading Listings
Hate Speech & Discrimination
Phishing Scams, Social Media Profiles & emails claiming to be feimso
Buyer Protection
Seller Protection
I’ve had a problem with another User
Community
Ratings and Reviews
Archived Listings and Posts
View your archived posts and orders
Questions & Answers
Messaging
Technical Issues
Problems Signing In
Reporting a Bug – How it works and How we fix them
I can’t list an item or experience
Latest App Versions
New features
Your devices
feimso App requirements
feimso Terms & Conditions, and Polices
Prohibited Items and Services
Terms & Conditions
Data Policy
Privacy Policy
Submit Your Feedback & Contact