Frequently Asked Questions - FAQs
Setting Up Your feimso Account
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Can I browse and check out if I don’t have an account?
For Beta Testing, only the feimso App is available. A user must have an account to be able to access feimso during this time.
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When the feimso website integration is live in the near future, you will be able to access the Marketplace via the website portal to browse Items and Experiences, and check out without an account. If you wish to list items or experiences for sale, you are required to have a feimso account.
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Username or Password isn’t recognised
Occasionally we can experience bugs with our App and software. These are usually rectified promptly. After moving through the checklist below, if your credentials are still not accepted, please contact our Customer Service through the option at the bottom of the FAQs Main Menu Page.
Password Checklist:
- Check that your email is correct
- Check that your password has been entered correctly and that your phone hasn’t
automatically started with a capital letter.
- Try resetting your password.
Username Checklist:
- Usernames are unique and can only be used by one account. If your username is
unavailable you may have to select another.
- Symbols are not accepted as part of usernames, only underscores, hyphens, full stops and
letters.
- Once you have changed your username, you cannot change it again for 30 days.
- If your username selected is the legal name of a brand, if the brand elects to open a feimso
account, they will have the right to be assigned the relevant username and you may be
requested to select another.
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Resetting your password
If you can't get into your account, clicking I forgot my password underneath the login section will allow you to enter the email address attached to your account which we'll then send a link for you to reset your password to that email address.
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Keeping your credentials safe
We recommend that you keep all passwords somewhere private and safe. Your feimso account can hold your sensitive information like your address. Whilst we tokenise sensitive information, a compromised account can still give someone access to make purchases through it. If you believe someone has accessed your account without your authorisation (hacked your account), please email support@feimso.com immediately.
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Why does feimso need my Date of Birth?
The safety and security of our users is very important to us. We make sure that anyone signing up for a feimso account is at least 18 years of age - the minimum age required to buy and sell on feimso.
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What if I need to change my date of birth?
Your date of birth is requested at the time of signing up. If you've made a mistake and need to change your date of birth, you will need to contact us by email at support@feimso.com with a valid ID to verify your date of birth.
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Who can see my date of birth?
Your date of birth is not visible to other users.
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Why does feimso need my date of birth?
We'll use your date of birth to confirm you're old enough to use feimso. Feel free to view our Privacy Policy to know more about how we access and use your information.
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How do I edit my account details?
On any screen in the feimso App, there is a small hamburger menu (three vertical dots) in the top right hand corner next to the notification bell icon. Clicking this icon will allow you to change and update:
- Addresses
- Payment Methods including Card Details and your Bank Account for feimso to pay money to
you made through the App.
- Email settings to adjust what you will receive email notifications for from the feimso App.
- Your feimso security settings for A Private Account or Lookbook.
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Do I have to pay tax on my feimso earnings?
If you are selling on feimso, renting out items, or listing experiences for people to book on a regular basis with the idea to make a profit, you likely need to pay tax. It's important that you contact your local tax office to get up to date on the information about any taxes that you may need to pay. If you are a business, or a sole trader, even if you are not registered for GST, you will need to pay tax for business conducted on the feimso platform.
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Click here to find out whether you need to pay tax in New Zealand
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Logging Out or Deleting an Account
On any screen in the feimso App, there is a small hamburger menu (three vertical dots) in the top right hand corner next to the notification bell icon. Clicking this icon and scrolling to the very bottom of this account will show a Log Out button. Clicking this will log you out of the App and bring you back to the Login Screen.
Switching between Accounts
Whilst feimso is in Beta, you will need to Log Out of the App and then Login with your business or individual credentials. On any screen in the feimso App, there is a small hamburger menu (three vertical dots) in the top right hand corner next to the notification bell icon. Clicking this icon and scrolling to the very bottom of this account will show a Log Out button. Clicking this will log you out of the App and bring you back to the Login Screen. Enter in your other account details to access your desired account.
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My Profile
Setting up your profile
When you first access feimso after verifying your email, you'll automatically be prompted to setup your profile including your username, bio and uploading a profile picture.
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Editing your profile
If you elect to set up your profile later, you can access the setup of your profile by clicking on the Member Centre button on your profile and scrolling to 'My Profile' at the bottom of the section.
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Username Availability
- Usernames are unique and can only be used by one account. If your username is
unavailable you may have to select another.
- Symbols are not accepted as part of usernames, only underscores, hyphens, full stops and
letters.
- Once you have changed your username, you cannot change it again for 30 days.
- If your username selected is the legal name of a brand, if the brand elects to open a feimso
account, they will have the right to be assigned the relevant username and you may be
requested to select another.
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Lookbook
Your Lookbook is the space where you can post your fashion-related content, inspiration, or anything really - it's your glossy magazine if you're a business, a place for your customers to get a feel for your brand and socialise with others. Your Lookbook posts will appear to all new users if you have a public profile in the 'feimso Faves' feed for others to browse and find people to follow.
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Managing Your Digital Content
It's important that feimso stays a safe space for all users. This means that feimso reserves the right to remove anything that might bully, marginalise, belittle, or discriminate against other users or promote concepts or ideals that could be harmful.
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Click HERE to see more in our Terms and Conditions about Content Guidelines.
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Navigating from Your Profile
There are several ways to navigate the feimso App:
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Static Menu Bar
Located at the bottom of the screen, the static bar holds buttons from left to right for:
- Home Feed: The House icon to the far left will take you to your personal feed showing the
Lookbook posts, products and experiences for rent, sale or bookings from the accounts that
you follow.
- Marketplace: The Shop icon second from the left will take you to the feimso Marketplace
where you can browse recent listings from your location country.
- Add Button: The Black circle with a white cross icon when pressed will give you a pop-up
menu with four options:
* New Post: This will add a new post to your Lookbook.
* New Listing For Sale: This will add a new listing for sale to your My Shop tab and once
complete will also show in the Marketplace.
* New Listing for Rent: This will add a new rental listing to your My Shop tab and once
complete will also show in the Marketplace.
* New Experience: This will add a new service listing to your My Experiences tab and
once complete will also show in the Marketplace.
- My Cart: The Shopping Cart icon second from the right will take you to your cart where you
will find a list of all items pending purchase.
- Profile: The small circle icon with your profile picture on the far right of the static static bar
will navigate you back to your main profile and Lookbook tab at anytime, from anywhere in
the App.
feimso Faves Feed
The top left melon feimso icon when pressed will take you to the feimso Faves Feed. This feed to begin with is a collection of all public posts from all users to browse for inspiration, to find other accounts to follow and connect with.
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Search Bar
The Search Bar located at the top middle of the feimso app at all times, is a great tool to fiwhat you're looking for and is split into three categories:
1. Users: Type in the name of a user by their name, business name or handle to see a list of
accounts that might match your search.
2. Marketplace: Search via Categories, colours, brand names and keywords to find the items
that you're looking for.
3. Experiences: Search via Categories, professions, company or keywords to find the type
of booking that you're looking for (stylist, model, photographer, image editor, creator etc).
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Notifications Bell
The bell icon at the top-right side of the screen is where you will find notifications including:
- Users liking your posts.
- Goals completed from your Member Centre Challenges.
- Users following you.
- Users purchasing items, renting from you, or booking your experiences.
- Requests to follow your Lookbook or profile if Private.
- Order cancellations.
- Purchases, rentals, and bookings made by you.
When you have new notifications, a small teal dot will show on the bell icon.
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Hamburger Menu (Three Vertical Dots) - General Settings
At the far top right of the feimso App, you'll see three vertical dots. This hamburger menu when pressed will take you to your General Settings:
- Personal Information: Edit your name, address, phone number and interests.
- My Addresses: Input and edit addresses for your purchases to be sent to.
- Interactions: Control what you get notifications about in the feimso App. Toggle on or off
particular notifications.
- Email Notification Settings: Control what you get email notifications about. Toggle on or off
particular email notifications.
- Security Settings: Switch between a Private Account or Private Lookbook.
- Payment Methods: Manage your Credit Cards and Bank Account Information that feimso will
pay into.
- Notifications: Similar to the bell icon, you can access your Notifications here.
- Location: Currently we are only open/available in New Zealand. As we expand into other
countries, you will be able to set your location from our other available ones here.
- Currency: Currently we are only able to buy, rent, sell and book in New Zealand Dollars (NZD).
As we expand into other countries, you will be able to set your preferred currency from our
others available here.
- About feimso: Find all the links to feimso from our story, to starter packs, investment, and
more.
- Help & Support: Here you'll find a link for direct email to our support team.
- Log Out: This button will Log you out of the feimso app.
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Can I share my account, posts and listings to other platforms or people?
Right now you can share a Lookbook post that you've made, an item for sale, rent or an experience that you've listed to any platform that allows a Hyperlink. In the very near future you'll be able to share your profile, your Shop, and your Experiences as a collection to platforms such as LinkedIn, Facebook, Instagram, X, and any others that allow a hyperlink.
To Share a post or listing of yours or someone else's:
- Click the aeroplane icon to the bottom right of yours or others' posts and listings. This will
prompt you to share with the options available on your device. To get a link to copy, you'll
need to access the three dots in your feed beside the post or listing in the top right and
select 'Copy Link'.
Member Centre
The Member Centre is your hub to earn points, and a dashboard to see your achievements and account's performance. This is where you can also:
- Edit your profile (Picture, handle and bio)
- See your followers and who you are following
- See and search through your ratings/reviews
- Contact Customer Service
Membership Tier Level
When you first open your account, you will have a Bronze Membership. Level up to Silver by earning points for every task in the Goals Tab to advance to Silver and begin to earn in-App rewards (and go into the draw to win some real-world prizes too!) Earning points will become more exciting in the future as we grow so get in early and level up!
My Shop – Selling & Renting
Is selling on feimso free?
Selling on feimso is free for the first year for the first 10,000 users, no matter if you're an individual or business.
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Individual Accounts
A feimso Individual account is for anyone who needs to clean out their wardrobe and sell or rent their fashion online to give it a new lease on life, browse, shop or rent outfits for events and lifestyle. Anyone can open an individual account that isn't a business.
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Business Accounts
How do you know if you're a business? We consider anyone who is a Sole Trader, Registered Business or Company, and anyone selling items regularly with the intention to make a profit, a business. A business account is required to pay tax and will be charged a monthly Membership fee in the near future. Every country is different. If you are a sole-trader or just starting out, you may wish to start with an Individual account first. This does not mean however that you don't have to pay tax. Please visit www.ird.govt.nz for more information on when and if you need to pay tax.
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Uploading an Item for Sale
- Press the "PLUS" icon in the centre of the static menu bar at the bottom of your profile screen.
- Select new listing for sale.
- Press choose files to browse your phone photo library and select the photos you wish to upload for your listing.
- Crop your photos as desired.
- Write your listing title.
- Select your Category for your item to be found under; you can select multiple.
- Write a short description of your item.
- Select the brand - if you cannot find the brand, select others, and write the brand in.
- Enter the size and number of stock or items available.
- Enter the price you wish to sell your item for.
- Select the condition of your item from: New, Slightly Used, or Used.
- Select if you choose to, the colour(s) of your item.
- Select if you choose to, the materials that your item is made of.
- Select the shipping or pickup options; you can select multiple.
- Select your Cancellation Policy from the feimso Policy or any you have entered of your own. ...Jump to Cancelltion Policies
- Press "Start your Listing"
Your listing will now appear in your My Shop Tab and in the Marketplace.
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Can I sync my Shopify or other systems to feimso?
feimso is currently in Beta. As a new platform we are still developing features but for Version 1, there is no syncing with external data or systems so uploading items will manually need to be managed along with logging and managing stock sold.
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Uploading an Item for Rent
- Press the "PLUS" icon in the centre of the static menu bar at the bottom of your profile screen.
- Select new listing for rent.
- Press choose files to browse your phone photo library and select the photos you wish to upload for your listing.
- Crop your photos as desired.
- Write your listing title.
- Select your Category for your item to be found under; you can select multiple.
- Write a short description of your item.
- Select the brand - if you cannot find the brand, select others, and write the brand in.
- Enter the size and number of stock or items available.
- Enter the price you wish to rent your item for.
- Enter the Cleaning levy for your item - this can be dry cleaning, or general cost to wash the item.
- Select the condition of your item from: New, Slightly Used, or Used.
- Select if you choose to, the colour(s) of your item.
- Select if you choose to, the materials that your item is made of.
- Select the availability that your item for the time your item will be available for rent. ...Jump to Beta Calendar Updates
- Select the shipping or pickup options; you can select multiple.
- Select your Cancellation Policy from the feimso Policy or any you have entered of your own. ...Jump to Cancelltion Policies
- Press "Start your Listing"
Your rental listing will now appear in your My Shop Tab and in the Marketplace.
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Fees for items Sold or Rented through feimso
feimso takes a 5% transaction fee of all items sold or rented through your My Shop Tab on your account. There is a $3 service fee for Stripe and a standard Credit Card fee.
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Can I block out certain dates on the Calendar for Rental Items?
In Beta, the Rental Calendar System is currently restricted to a blanket time frame. With our next update later this year, we are looking at bringing some changes to the calendar system which will include:
- Blocking out dates when an item is rented.
- Sync with my Google or iOS calendars.
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What are the current Categories available on feimso?
feimso Selling Categories
feimso Rental Categories
feimso Experience Categories
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Selling items faster - Tips
How do I refund a buyer or cancel a rental?
I haven’t received my payment
Pending Balances
Changing Currencies & Locations
Getting Paid – links to Payments and Withdrawals
Communication
Seller Returns, Cancellations and Disputes
Managing Your Listings
Managing Your Seller Policies
Archived Listings
Shipping – link to Shipping section
My Experiences – Professional Services, Events, Bookings and more
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Uploading an Experience
- Press the "PLUS" icon in the centre of the static menu bar at the bottom of your profile screen.
- Select new experience.
- Press choose files to browse your phone photo library and select the photos you wish to upload for your listing.
- Crop your photos as desired.
- Write your Experience title.
- Select your Category for your item to be found under; you can select multiple.
- Write a short description of your Experience.
- Select the Location - you can write some details here.
- Select the availability that your item for the time your Experience will be available for booking. ...Jump to Beta Calendar Updates
- Select the Duration (time) that your Experience will run for on available days.
- Enter the price you wish to charge for your Experience.
- Select your Cancellation Policy from the feimso Policy or any you have entered of your own. ...Jump to Cancelltion Policies
- Press "Start your Listing"
Your Experience listing will now appear in your My Experiences Tab and in the Marketplace.
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Fees for Experiences Booked through feimso
feimso takes a 15% transaction fee of all items sold or rented through your My Shop Tab on your account. There is a $3 service fee for Stripe and a standard Credit Card fee.
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List of Categories
No one showed to my booking
Pending Balances
Types of Experiences
Services
Events
COMING SOON
Classes
Other
Booking Process
Managing Your Experience Policies
Off-Platform Communication
Cancellations, Rescheduling and Disputes
Managing Your Experiences
Archived Listings
Tips & Tricks
COMING SOON
Buying & My Orders
Wishlist
Cart
Searching
Marketplace
User My Closet/My Experiences
Personal or Business Policies and Ts&Cs
Shipping – link to shipping section
Cancellations, Returns and Disputes
Editing an Order
Cancelling an Order
Return or Exchange Items
Opening a dispute
Resolving a dispute
Communication, Reviews and Ratings
Checkout
Favourite
Tracking Orders
I haven’t received my Item
How do I get a refund?
Tips & Tricks
COMING SOON
Shipping
Local Shipping
International Shipping
Pick Up and Drop Off
Tips & Tricks
COMING SOON
Advertising & Jumps
What is a Post, Item or Experience Jump?
COMING SOON
Tips & Tricks
COMING SOON
Verification
Novice, Hobbyist, Intermediate, Expert Badging
COMING SOON
Address Verification
Luxury Goods Verification
Other Verification Tips
COMING SOON
Payments & Withdrawals
Uploading a Credit Card
Changing Default Payment Methods
Payment Settings
Pending Payments & Time Frames
My Closet
My Experiences
Refunding Consumers
Tax in Your Country
Accessing your Transaction History
COMING SOON
Tips & Tricks
COMING SOON
Trust & Safety​
Bullying and Communication
Comments and Messaging
Ratings and Reviews
Reporting a Comment or Account​
Building a Trustworthy Profile
Benefits
Tips & Tricks
feimso & COVID-19
General Impacts on orders, services and deliveries
COVID-19 New Zealand FAQ
Safe Online Shopping
Learn how to protect your account
Report Something Suspicious
Fake Goods and Misleading Listings
Hate Speech & Discrimination
Phishing Scams, Social Media Profiles & emails claiming to be feimso
Buyer Protection
Seller Protection
I’ve had a problem with another User
Community
Ratings and Reviews
Archived Listings and Posts
View your archived posts and orders
Questions & Answers
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Messaging
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Technical Issues
Problems Signing In
Reporting a Bug – How it works and How we fix them
I can’t list an item or experience
Latest App Versions
New features
Your devices
feimso App requirements
feimso Terms & Conditions, and Polices
Prohibited Items and Services
Terms & Conditions
Data Policy
Privacy Policy
Submit Your Feedback & Contact
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